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This all-inclusive resort in Nuevo Vallarta and AAA Five Diamond Award winner located right on the beach overlooking Banderas Bay, offers luxurious suites as well as first-rate services and facilities, just 15 minutes' drive from Puerto Vallarta. Grand Velas All Suites & Spa Resort features spacious suites and private terraces with stunning views of the ocean. Guests will enjoy goose down comforters and a pillow menu. After showering using deluxe bath products, guests can relax with a beverage from the fully stocked minibar. Free Wi-Fi connection is available in all areas. Guests can spend the afternoon beside the pool or at the beach and be refreshed by the resort's wait staff. After going kayaking or taking a Pilates class, guests can feel pampered with a massage at the full-service spa. In the evening, the resort offers a choice of 4 gourmet restaurants serving French, traditional Mexican and Italian-Mediterranean cuisine. Delicious cocktails and refreshing drinks prepared by professional bartenders, dance floor and 4K screens for exclusive sport events are available. Designed with a fresh and original look the Teen Club offers an array of amenities: Xbox Kinect, billiards and air hockey, deli bar and lounge area, karaoke and mini disco.
Opinie36
+: The staff was very kind and attentive. I really appreciated the baby concerige service, which included providing bottle warmer, bouncer, and cleaning & sterilizing baby bottles. There were so many different all-day daily activities for all ages, including adults. Truly, it was not necessary to venture off property if you don't need to. The food was great. Very family-friendly resort, which I loved most about. The infinity pool was beautiful with great pool and bar service. The hotel also offers a babysitting service, which is a huge plus for parents who want to relax a bit. Furthermore, you can set up an appt with your concerige to take professional photos with no obligation to buy the photos. There are so many beautiful locations around the hotel and on the beach to take beautiful pictures. The photographer also teaches you how to pose, too!
-: Because I arrived close to slow season, not all restaurants were open every day. For example, the buffet was supposed to open all day and evening, but it was only open from 7a-6p. Therefore, you would need to make reservations to eat at the fine dining restaurants, which were also not open every day. Out of 4 restaurants, 3 restaurants accepted kids under 12. I wish they would change their policy and allow all families to try all restaurants since this hotel is known for being family-friendly with young children. Regarding the fine dining restaurants, I appreciated that the kids meals came out the kitchen right away, but it took a very long wait for regular entrees to arrive, which made the kids very restless after finishing their meals. Although the food was delicious, I hope the kitchen could speed up the process.The wifi in our room would always cut off at night around 9p and resume after 8am. I thought that was very odd.I wish the hotel opened an outlet just for dessert (i.e. Gelato, ice cream, or frozen yogurt opening from 2-10p) especially if adults andor kids want to walk around the hotel after dinner and enjoy something sweet before ending the night.
Opinie36
+: Location was beautiful and well kept. Big pool and beach access was a plus! Service overall was top notch, from front desk, concierge, pool staff, restaurant staff, housekeeping and concierge. Piaf (Adult only) was our favorite restaurant, and Lucca was second with kids. But honestly, the food selection overall was great for a 3 night stay
-: None
Opinie36
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Opinie36
+: So clean, beautiful location, superior service.
-: Beds are very firm, but the staff was very good to provide an extra duve` for each of us to fold up underneath us. The jacuzzi outside also doesn't have very good jets, but that's not something that would stop us from staying again.
Opinie36
+: El atento servicio de todo el personal. Siempre profesional, siempre pendiente de cualquier solicitud...
-: La cancha de tenis podría estar en mejores condiciones...
Opinie36
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Opinie36
Opinie36
+: No hay mucha variedad para escoger pero lo que hay es bueno.
-: Cuando hice la reservación la página me arrojó el cost total de $93,901.00 pesos todo incluyendo impuestos y cargos. Me lleve la sorpresa que el hotel no reconoció esa cantidad argumentando que esa cantidad la puso Booking.com y que a ellos solo les aparece la reservación en dolares y por lo tanto me cobraron 98,785.00pesos. Diciendo que los precios que ofrece Booking no tienen nada que ver con el Hotel Velas. Eso me pareció muy mal. Tengo fotos de toda la reservacion con precio de 93,901 lo demostre pero no reconocieron a Booking.com
Opinie36
+: ES UN EXCELENTE RESTARURANT, EL TRATO DE TODO EL PEROSONAL FUE MUY, MUY BUENO MAS DE LO QUE ESPERABAMOS LOS ALIMENTOS DE LO MEJOR Y EL SERVICIO DE LOS EMPLEADOS, Y QUIERO DECIR TODOS EXCELENTE
-: NO HAY NINGUN COMENTARIO NEGATIVO. TODO FUE MUY BUENO SI VOLVERIA A ESTAR AHI CON USTEDES LO RECOMIENDO AMPLIAMENTE
Opinie36
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