Hotel Bahia Principe Luxury Akumal 5*

+: Buffet, playa sector niños

-: Falta de Snack Bars cerca de la piscina y playa (solo 1). Se acaba cerveza y aperol en dos de las barras cerca de la piscina. No ofrecen traslados desde el aeropuerto. No contestan los mensajes rápido. Te hace pagar la reserva de forma directa y solo te dan 24 horas para pagarla. El gimnasio muy pequeño y maquinas muy incómodas

+: I had a swim up suite. The rooms were extremely clean and comfortable. The food was very good at just about every buffet and restaurant. The variety and selection was endless.

-: Some of the staff seems to not like the brown skinned people. Especially Guadalupe who is the hostessgreeter at the Kutuk restaurant in the adult section. She would walk all the non-brown skinned people to their tables and seat them, but the brown skinned got pointed to a table. Her actions were very obvious. There was also some of the pool side attendants like Gryselda, that were not very friendly unless you tipped. We tipped everyone generously in order to get a smile or good service. The night entertainment was a bit disappointing, there really wasn't much going on as far as things to do. No food is allowed poolside. the villa shuttles take very long to get you from the lobby area.

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+: The staff members were very pleasant. The property was clean.

-: The shuttle was every 25-30 min atAkamal, oppose to every 15 minutes promised. There needs to be a better way to make reservations at the restaurants. Also, the plumbing system As far as not being able to flush tissue in the toilet they should inform potential guest beforehand. The public bathroom in the lobby near the buffet had a foul odor.

+: I have been visiting this hotel for 21 years . The decline in customer services is really bad . The food is average . The staff on reception where ok . But the bell boys are really good . Entertainment crew don’t interact anymore . Such a shame .

-: The rooms need totally re vamping . Tulum rooms are so much nicer . The staff need to interact more .

+: The location is amazing and the grounds are beautiful and tranquil

-: The website doesn’t have accurate email address or phone number.

+: Nos encanta la comida en general en el hotel, pero las cenas temáticas son increíblemente deliciosas.El equipo de animación dirigido por César es excepcional y muy ameno y variado.El personal en general en todo el resort fue súper amable con nosotros.

-: Se que el sargazo es algo que no es su culpa pero creo que deberían de dedicar un poco a la limpieza de sus áreas de playa que son muy lindas y amplias pero con esta alga se desmerece un poco.

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+: - proximity to the beach- the buffet was amazing

-: - no pool for swimming - loveless and rather random placement of two-person tables- bus trip to airport too early; cut the last day short and the paid for lunch had to be skipped and paid for again at the expensive airport. We had to spend 4h at the airport for no obvious reason.