Hotel Club Zigana HV 1

+: كل شيئ كان رائع

-: لم يكن هناك شيئ سيئ

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+: La ubicación es genial

-: La comida repetida y de mala calidad cada día lo mismo en 5 días

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+: Great facilities

-: Only a few staff members spoke fluent English, which made communication very challenging. We encountered a persistent ant problem in our rooms and called three times for assistance. Despite assurances that someone would come, no one arrived, and I eventually gave up.Additionally, the cleaning staff mistakenly threw away my son's brand new toys, believing the boxes were empty. The boxes were located on the balcony. As an apology, the hotel provided us with two beach bags, which I found somewhat amusing. I chose not to pursue the matter further, as it was evident that the cleaning lady was already distressed by the situation.I believe the hotel should have taken more responsibility in addressing the issue rather than having the cleaning lady offer compensation from her own pocket. It is the hotel's responsibility to manage their staff and address mistakes, not the staff's responsibility to resolve issues financially on their own.Furthermore, I was surprised to hear a guest relations staff member ask if we spoke Russian because their English was not very good. In a tourist-focused establishment, one would expect staff in guest relations to have a strong command of English.

+: Odalar gayet temizdi, calisanlarin günler yuzluydu..

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