Hotel Kahya Resort Aqua & Spa (ex. Kahya Aqua Resort Hotel) 5*

+: Location of hotel was good - able to get out of the resort easily to Konakli and other places. Hotel had generous spacious grounds. Beach was nice also. Highlight of the holiday was the Jeep Safari and Pirate Ship trips organised with our hotel rep - Mamoot, who was extremely helpful. He also recommended an evening out to Nordic Garden where the food was lovely.

-: Restaurant was not big enough to cater for 2 tower hotels with so many guests. Queues for food. Food did not cater for English - did not even have the basics like being able to make a piece of toast with a toast maker. Salads were tasteless. No signs on things so people were mauling with the food before serving it on their plate. No other drinks or snacks in fridge other than water in hotel room. Had to Queue to get any drink, each bar had one server for the whole bar around the resort and in the bars etc. No facility to get your own. Staff are run ragged but do the best they can with a smile. Definitely require more service staff in restaurant as this was not even 3 star. No service at the tables in the restaurant - everything self service. Beds were like sleeping on the floor in Tower 2. Back was in agony as I have existing medical conditions and the bed exasperated this. Bed bugs in my sisters room in Tower 1. Full day lost moving parents and sister and children, which caused no end of anxiety and upset and visits to the onsite Doctor. Really disappointed this was not picked up by the cleaner.

+: The Turkish bath is incredible; beautiful atmosphere and they do some amazing deals with the bath and massages! They have great shows 6 nights a week, which differ each night. Amazing for children with the kids club, slides, pool gamessports and arcade. The cleaners do a great job, twice they left something special 1 - a towel swan 2 - rose petals & towel hearts. The restaurant staff are great, always moving finished dishes and offering drinks when it’s not busy (apart from the skinny male manager - he’s rude). The rep is great - we had mehmet who offered 24hr service! We had a few excursions booked with him but the best was the safari jeep with the water fight, I’d recommend for anyone - all ages! They do have a disconight club on site which is kid friendly- we didn’t drink so didn’t attend but it looks great! The pools are great they have a relax pool (which has parties some nights) a large pool, lazy river, kids section & the slides. Although there’s not much to offer at the beach they have a tunnel that connects straight through so very easy access! People do reserve beds but theres honestly more than enough if you get there in a morning, there’s so much space!

-: The food. It’s basic and repetitive. We stayed for 10 days and the food only changed once when they had tuna, sushi, curry and turkey. There are only x2 1hr slots daily for ice cream. Outside of those slots you can purchase ice cream at the store for €3 per scoop but the weather in Turkey is so hot ice cream should be available all day, even if it’s a self serve machine. Noise - we respect the 5AM wake up from the mosques as part of the culture, this didnt bother us however.. 12:30-1AM we were woken by the kitchen chucking what sounded like glass bottles into bins. We were on the 4th floor and this was so loud it woke us up. Plus the neighbours we’ve had were always noisy. There should be a quiet period within the hotel what the staff and guests should abide to. Aircon - if you can please don’t sleep with the aircon on. There were 19 of us in total and 15 of us had a cold at the end of the holiday, personally I was really unwell on the last day. I was full of the flu, headaches, aching body and felt very nauseous - all caused by dirty aircon filters. I am 6 days home and on antibiotics due to still being unwell. One day I was so unwell I stayed in bed so my boyfriend went to get me breakfast from the restaurant when he was stopped by who I assume was a manager (tall skinny man in a white shirt) who stopped him for leaving demanding that he “asked for permission” to take the food upstairs, despite others walking out the day prior with a plate full of food. The main thing to mention is one of our family groups had bed bugs. The parents both got bitten, luckily the child never. They were in the other building to us (reception side). They were moved rooms and their luggage was fumeigated however they found a bug in their case when they were moved. They told reception who advised that customer relations are not open at that time and to go the shop for bug killer. Really unprofessional and i believe it took 2-3 days for the doctor to assist accordingly with medication.

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+: The hotel was excellent , the food was very good, all the facilities were very nice . The only disappointment i had was the reception staff. I haven't seen them smile. They looked annoyed when you asked them something. Overall the hotel was very clean and nice.

-: Reception staff

+: the kids water park was the only thing that had its positive side, as the kids thoroughly enjoyed

-: When we've arrived at the hotel in the evening we were received in a very unfriendly and dismissive manner to begin with, after checking in I've personally enquired about the whereabouts of the restaurant so we could proceeded to feeding the kids , to only be told it was now closed and there were no other food facilities in the hotel open at that time, not even a snack to get it from the bar. Once in the room i recall getting in touch via email with management team, to no response. I have honestly never been anywhere and met such dismissive and not helpful staff , from reception to the bar staff, not to mention the poor language barrier as many staff did not speak basic conversational English to be able to provide information regarding the hotel facilities. It was extremely frustrating especially when you have young children and a small baby to care for. Next day met with a hotel client relations Abdullah and related my unhappiness by highlighting some of the Staff terrible Customer service from the front desk guys indifference and no consideration to the bar staff poor English . Some issues we've faced with were: - Beds were extremely uncomfortable, may as well of slept on their sun loungers. - Pillows were solid hurting your neck when you slept. Problems and Difficulty accessing Wi-Fi to then be told we need to pay for it (nowhere on the booking.com that information was provided) Lack of in-room amenities Elevator accessibility Dismissive and indifferent front desk service and poor customer service Will not stay again and don't recommend.

+: Good food, great lazy river & slides. Nice beach bar. Modern well layed out room. Comfy beds. Air con a life saver

-: Too busy. Room cleaning was not great. Not enough places to sit in air-conditioning at night time. Most of us were poorly with noro virus whilst there. Location was rubbish

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+: Multicultural guest population.

-: Not too many valuable programs.

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+: The kids club was excellent

-: Food was very repetitive