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Opinie56
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Situated in Kartalkaya, the popular ski resort in Koroglu Mountains, Kaya Palazzo Ski & Mountain Resort offers ski and snowboard facilities with 9 ski runs,15 lifts, a ski school and ski equipment to hire on site. It also has a Spa center. Featuring mountain views, the stylish rooms of Kaya Palazzo include a flat-screen TV with satellite channels and free Wi-Fi. The bathrooms are equipped with Hermes products. There is also a hot tub in some rooms. Kaya Palazzo’s open buffet restaurant and Swiss Fondue À La Carte Restaurant serve a rich menu of international and traditional tastes. Lobby Bar and Chillout Bar offer appetizers, snacks and a variety of alcoholic and non-alcoholic drinks accompanied with views of the ski slopes. Full Board Plus FB+ : Breakfast, Lunch and Evening open buffet meals, local alcoholic and non-alcoholic drinks at the restaurant and cakes and pastries at 17:00 in the Lobby are included. Breakfast BB: In the morning, open buffet breakfast is included. All non-concept food and beverages are chargeable. In both accommodation types, 9 ski runs,15 lifts belonging to our hotel are unlimited and free of charge. The extensive spa and wellness center of the resort includes 11 massage rooms, 2 Turkish baths, 2 saunas, 2 steam baths, a beauty center and a fitness center. There is also a heated indoor pool. Bolu city centre is 40 km from the resort. Ankara Esenboga Airport is 170 km away.
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Opinie56
+: Everything from check-in, to our room, to ski rental, was amazing. The staff are very very nice. Zhibek was our Guest Experience Agent and she was exceptional! She was attentive and responsive and helped us with everything, from booking ski lessons to restaurant reservations. The spa is also very nice with a huge heated pool and Turkish Hammam. The food at all the restaurants was very good!
-: The cutlery in the buffet restaurant was not washed properly. We got one glass with lipstick stains on it and some forks and spoons were a bit sticky.
Opinie56
+: It was an amazing hotel so specious staff were amazing and helpful. I really enjoyed my stay.
Opinie56
+: This was the best stay ever!! Amazing hotel with great food and great facilities!! The staff was very helpful and very friendly. Every moment they made us feel so special and welcome! The room was a good size and clean. Especially thanks to Mr Hakan he was so good and he was always there for us and our family! He made our holiday so special and we were so grateful for his support and his hard work! He answered every question with care and he was so supportive and careful we appreciate his hard work and great attitude. I just can’t recommend this hotel enough! We will come back definitely! If you want to have a beautiful experience and the best stay then you need to go to this hotel! Amazing job and amazing design every piece and everything in the hotel was an art! Great job!!
-: Nothing
Opinie56
W przypadku tej oceny nie pozostawiono żadnego komentarza
Opinie56
W przypadku tej oceny nie pozostawiono żadnego komentarza
Opinie56
W przypadku tej oceny nie pozostawiono żadnego komentarza
Opinie56
Opinie56
W przypadku tej oceny nie pozostawiono żadnego komentarza
Opinie56
+: Nothing
-: it was actually the worst ever resorts I booked in my life. let me summarize my story, our booking had to be non-refundable due to the hotel policy. Our bad luck that the booking was during the earthquake period. We could not travel because of this reason. we have tried to convince the hotel to give us a free cancelation, however, they refused. they are non-cooperative at all. Additionally, before our trip way before the earthquakes, we have called the hotel to book for us different restaurants and we wanted to take their views on what to do there, shockingly when we call, most of the time they hang the phone which is really unusual for a 5 star resort. Honestly it was a very bad experience and i will never recommend to any of my friends and family to visit this hotel anywhere in the world.
Opinie56
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