Тури і ціни на відпочинок в готелі Ramada Resort Bodrum 5* 2024-2025 Туреччина, Бодрум

У даному відгуку відсутні коментарі

У даному відгуку відсутні коментарі

+: الهدووء

-: خدمة الغرف

У даному відгуку відсутні коментарі

+: Everything was amazing thanks to everyone especially Mrs Mediha .

-: Nothing

У даному відгуку відсутні коментарі

+: Room size

-: Overall, staff was very friendly helpful and hospitable . Facility is nice and clean. We requested the hotel to help us book a boat trip. They charged us more than double. We only got to know this after we cross checked the rates directly with the boat. We were charged 200 euro vs 87 euro Plus breakfast can be much better

+: الافطار متنوع ولكن الطعم ليس بحجم التوقعات من ناحية الطعم

-: التكييف ضعيف نوعا ما

+: هدوء الفيلا ومساحتها والمرفقات الخاصة بها المسبح والحديقة

-: الاسعار مرتفعه قليلا في كافة بودروم

+: I like nothing special about property and staff.Firstly, the behavior and attitude of your staff were particularly disappointing. Manager Hilal was very rude behavior, lacking experience, professionalism and unresponsiveness to requests.

-: I am writing to express my deep dissatisfaction with the experience I had during my recent stay at your hotel from [18 Aug 2024] to [21 Aug 2024]. Unfortunately, this stay was far from what I expected, and several issues severely impacted my overall experience. Firstly, the behavior and attitude of your staff were particularly disappointing. Manager Hilal was very rude behavior, lacking experience, professionalism and unresponsiveness to requests. I want management to investigate on why, she was having such behavior and check if there were room available at 11 AM 18th Aug 2024 for early check in. Manager HILAL was very angry and wanted me to cancel my booking and simply don’t care about guest experience. As a guest, I expect to be treated with respect and courtesy, which was sadly lacking during my stay. Secondly, I requested one large bed and got disappointed to know that they have all single bed which is joined by room service staff and again same manager HILAL was very rude and telling that joining two single bed is same as one 1 large bed or king size bed. This was unacceptable and not at all in line with the standards I expect from a hotel of your reputation. Moreover, when I brought these issues to the attention of the management, handling of my complaint was inadequate and left me feeling even more frustrated. This experience has unfortunately left a lasting negative impression, and I am considering whether I would stay at or recommend this hotel in the future. I believe that such issues should be addressed promptly to prevent other guests from facing similar dissatisfaction. I would appreciate it if you could investigate these matters and provide an appropriate response. I am also open to discussing how this situation could be rectified. Thank you for your attention to this serious matter. I look forward to your prompt reply.