Vista Sol Punta Cana Beach Resort & Spa (dawniej Club Carabela Beach) 4*

+: Beach access

-: Front desk personnel very poor customer service and rude. No sense of problem solving or helpful. (Referring to the women and supervisor men when checking out 32124@ 7:30am) Had an incident on regards of the pool towels that even though we were trying to explain what happened, they didn’t want to listen and wanted to charge us for them. I worked for 9 years in front desk and there’s always a way to resolve issues and if you can’t there’s always a manager in house to consult, but not in this facility. Very disappointing. I will not recommend this place.

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+: The food was excellent

-: Everything was great

+: Excelente las cenas

-: La espera en el check in

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+: Todo esta muy bien

-: La habitación 3110 tenía olor a humedad

+: Niks

-: Hele slaapkamer , hygiene, alles !!!

+: Weather, food, activities

-: First day when we checked in our room wasn’t clean and didn’t meet our expectations. We needed to change our room. It was comfort which wasn’t nice

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