Hotel Aldemar Cretan Village 4*

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+: Really good location with very friendly staff was an excellent hotel

+: I really liked the fact I could pre book the a la carte restaurants from the UK before arriving and received confirmation for each one. The staff made the hotel and were all very polite and helpful, could not fault the service. I liked the location of the room, the gardens were nicely kept and there was a lovely little patio with table and chairs which we used to sit at in the afternoons. We were extremely lucky to be offered an upgrade to the Royal Mare next door into a luxury suite with a private pool. It was a lovely experience and we felt very honoured. Everything was arranged for us for the last 3 days of our stay, including transferring us there and back.

-: The room we booked was so dated it should not have been allocated. The door was difficult to lock, it came out of it's frame a few times which the concierge had to help with. There was a shower in the bath which was very old and wobbly. The entertainment was not good at all, it would be better to have professional acts every night rather than the inhouse team putting on shows. Good for kids but certainly not for adults! Need beach shoes due to sharp shingle. More English channel options.

+: La vue sur la mer, l architecture de l'hôtel , les restaurants, les piscines.

-: Les tarifs des excursions un peu élevés pour les familles. La disponibilité des restaurants : La pergola et le Thalassa ( il faut réserver dès le début du séjour pour espérer avoir de la place)

+: The location was excellent, unfortunately the recent storm that they had has taken half the beach but I’m sure it’ll be rebuilt. The hotel was typically Grecian. The food in the main restaurant and speciality restaurant was excellent.

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+: The crew was very helpful with gluten free food for my child.

+: The staff was friendly and willing to help, but incompetent. The food was varied.

-: We were here from September 17th, 2023 to September 19th, 2023. This hotel is a typical tourist trap that advertises with old pictures. Some of the customer reviews are probably bought. It may also be that some guests don't want to admit it and put a good face on it. Nobody looked really happy there. We actually booked for a week. After 2 days we were fed up and left. (1) The drink selection was ridiculous. Nothing was fresh. The beer tasted bland, the wine was horrible and cheap. (2) The entire property was old and run down. It gave the impression that something had been built with EU money at some point and that it had been left to fall into disrepair ever since. It's like trying to cash in as long as you can. (3) The fitness room was an imposition. No disinfectant, contaminated and broken devices. We almost hurt ourselves because some parts were already so rusty. (4) Most of the things in our room were broken. Here's a brief overview of the bathroom, just as an example: Broken tiles, exposed pipes, crawling ants on the floor, unclean water, no functioning ventilation. (5) The room service stole money from us that was on the table. She wasn't supposed to go into the room because we had a "Do Not Disturb" sign on the door. When we reported it to the reception, they said succinctly that the cleaner probably thought it was a tip. (6) We rent bikes. These were so worn out that you could push through the rusted spokes with your thumb. The rest of the bikes were no better. I'm sure that the management will respond and appease this review. But there is nothing nice to talk about here. The entire complex would simply have to be demolished and rebuilt.

+: Tutti gentilissimi!

-: Spiaggia abbastanza stretta