Hotel Heaven Beach Resort & Spa 5*

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+: rooms view, great staff, food, and activities

-: room comfort, cleanse, could be better

+: Ugly building. Poor quality fixtures, furniture. Place is really sad. Almost no territory. Ugly surrounding. Extremely overpriced. Horrendous alcohol choices, the worst I've ever seen.

-: Not much. Our room got upgraded making the stay bearable.

+: we loved the staff. the manager was incredible and helping with our problems and of course the animation staff are perfect!

-: the AC!! or lack of… we requested a fan for the room which made us a lot happier

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+: Nice room

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+: كل شيءٍ ممتاز انصح بي فندق خدماته جيده جدا وخاص تعامل الموظفين راقي

-: الوساده صغيره

+: I really liked the staff, very kind of what I didn't see anywhere in Turkey, I really didn't feel alone. I had a great time. the staff always talked to me, in the restaurant especially a waitress named Ferda very bravo and always everyone asked me what I want to drink, very kind and they tried very hard to help me. at breakfast I was only the first day it seemed a bit dry and sitting by it and I preferred to walk breakfast every day and get enough sleep. although I usually have breakfast. but instead dinner and lunch were excellent food to the full. in general, when you enter it is very deep but you can only bathe because being very careful for those who cannot swim is very steep and dangerous. I was in Alanya last year it was even more dangerous but here also the lifeguard should be more attentive to people in the water and here the wave quickly takes you. some big waves that turned me around 2 times when the wind blows some big waves and I think that the working interval of the rescuer is too short should stay up to 19. 30 at least but so people can drown there at what they come to the sea to bathe. I also liked the concerts every night, every night dancers from every country and the disco. what is missing are showers by the pool. sunbeds are enough on the beach. my room was a bit noisy in the morning but as I said it was not suitable after the money I paid they allowed me to change it but I didn't feel like doing it anymore. in principle it was good. I hope that this hotel will be renewed in the future, repair because it already needs new furniture where it is needed, maybe I will decide to return

-: unfortunately when I arrived at the hotel I was informed that the hotel did not receive payment via Booking, although I had the reservation number and it wrote to me that the payment had been processed. why didn't he write insufficient means then or something like that I couldn't process the payment, very strange. I had to pay cash and if I didn't have them they couldn't accommodate me. in the same situation that I could be anyone, it's not possible, why then did he write to me in Booking that the payment was processed and that you guaranteed your reservation with a credit card. and since my room on Booking was with the terrace unfortunately did not give me the promised room overlooking the terrace, they told me it was not ready. I didn't change, I already left them alone, although this room was not worth 800 euros, when I had seen other rooms with 4 beds and only one tourist in it and had spent much less money on the room. I only pay 800 euros and I am given the room without terrace, room 115, they don't think that I lose my clients like that, I didn't have to move with my luggage from room to room, my room had to be free, which deserves such a price. I didn't stop to cuddle, I had everything I needed, only it didn't deserve such big money. in addition, the bed linen was also unchanged from other previous customers and the curtains were yellow and dusty. I asked for my underwear to be changed immediately. I had never seen anything like this before in other previous hotels in Turkey

+: Der Meerblick, der Strand, die Animation, der Irish Pub, der kostenpflichtige Spa Bereich

-: Das Personal war zum größten Teil überfordert und unfreundlich. Die Reinigung der Zimmer war mangelhaft.Das Essen war nicht abwechslungsreich. Die Reinigung des Hotels war genauso mangelhaft wie die Reinigung der Zimmer. Für mich war das kein Ultra all inclusive Urlaub. Ich war ehrlich gesagt froh nachdem ich weg war. Mit anderen Urlaubern hat man sich im Hotel auch ausgetauscht und diese haben auch schlechte Erfahrungen gemacht. Übrigens das WLAN war schrecklich schlecht. Der Urlaub war für mich enttäuschend und schlecht.