Hotel Kaya Palazzo Resort 5*

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+: Simply put it was a wonderful break. We had a fantastic suite (4216) overlooking the centre of the hotel and managed to be upgraded to use of the Lagoon Restaurant which is normally I believe for use with Lagoon Suites.For the entire duration of our stay guest services , in particular Alina and Veronika, were wonderful.We would love to come back again.

-: We went in winter so used the indoor pool and it could do with a bit of an upgrade

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+: Гарний готель з надзвичайним сервісом. Кожен гість отримує увагу та турботу асистента 247. Наші асистенти Віолетта та Катерина зробили наше перебування в готелі надзвичайно приємним. Чудово відлагоджені процеси та сервіс, як філософія відчувається у кожному готелі мережі Kaya Palazzo, дякуємо менеджменту за це. Саме поняття ultra all inclusive набуває нового сенсу - це не тільки про їжу та напої.

+: Every thing

-: No thing

+: 1. Amazing room number - we stayed in the sea-view 2-bedroom room on the 5th floor. The view from the terrace was breathtaking. Although the room isn't new, it's very cozy and clean. One of the highlights was the jacuzzi bath that actually worked (unlike in other hotels where it's often non-functional). The room service was also exceptional. 2. The personal assistance services were amazing. Many thanks to Olga Ryzhova and Alexandra for the warm welcome and making our stay special. It was very convenient to have a separate chat with our personal assistant and receive answers to all our questions. Additionally, we were pleasantly surprised with a complimentary upgrade granting us access to the Lagoon restaurant - a very unexpected and delightful bonus. 3. The food is awesome, making it one of the most delicious hotels on the Belek seashore. We dined at the Main Restaurant, Lagoon Restaurant, Steak House (à la carte), and the Italian Restaurant for a complimentary Christmas dinner. I must say, there wasn't a significant difference between the main (included) restaurants and the à la carte options, because the food was amazing everywhere. It was super delicious—many thanks to your chefs and restaurant teams. 4. Territory is not that big, but clean, cozy and stylish. Service is exceptional everywhere you go, you feel like you are very welcomed guest, which gives a nice flavour during the stay. If you get a little bored in the hotel - Land of Legends shopping mall and amuzement park is in 5 mins drive or 15 mins by walk. Also, golf center is located in the territory and you can take golf lessons (or play golf) for a reasonable price.

-: 1. We stayed in January when the central heating was on. The weather was exceptionally warm during this period (about 20-23°C), making the rooms uncomfortably hot. Unfortunately, since it was central heating and not air conditioning, we had to sleep with the windows open, yet it remained very hot in the room. 2. Kids Club - This is a cozy, renovated space with nice animation. However, the operating hours were always a surprise to me. They are open from 10:00 to 12:30, then take a break from 12:30 to 14:00, and close at 17:00. I really hope this is just a winter schedule, as it's not convenient, especially if you're looking to play golf, relax in the spa, or go shopping at Legend. Children from 4 years old can be left without parents, but there are also facilities for 0-3 year-olds, which require parent with a kid. 3. Indoor Spa - Honestly, it looks nicer in pictures than in reality. The facility includes 2 dry saunas, 1 steam room, a hammam, one large pool, one kids' pool, and 4 jacuzzis with COLD water. I didn't see anyone using the cold jacuzzis; people would touch the water and then, disappointed, move to the pool. Another surprising aspect was the total absence of drinking water - no cooler or water bottles available. While they offered fresh apples and oranges, there were no drinks. To get a drink, you need to go to the -1 lobby bar in your bathrobe, which is uncomfortable for guests who prefer not to see others in their swimwear. Please consider providing access to still water INSIDE the spa facility; it's very important.

+: The pool and the super roomThe staff was great and Violetta from guest relations her service was super

-: What i found pitty was no bar or drinks at the beach this could bring more joy to be at the beach and enjoy the waves

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