Demet
+: The staff were pleasant, and the sounding amazing! The pillows by the beach and the settings created a great atmosphere.The a la carte food was delicious, the breakfast had great days and mediocre days, the breads (small simit and Pogacas) were to die for. The spread of cheese and honey could however be better given the Turkish cuisine and Turkish breakfast culture is so rich. The dinner buffet had plenty of great options and the desserts were amazing.
-: Cleanliness was not something they did great. We had to ask several times to have a clean room - just as we had checked in. Customers were allowed to smoke inside the rooms which results in very smelly rooms, not something that could be washed off by a quick cleaning. In most hotels it is not allowed to smoke within the room because it’s not sustainable and makes the rooms smell. The smell was so distinct we could not be in the room without keeping the AC on. The rooms in general need to be gone through and updated. The rooms are just like in the pictures in terms of furniture but what you don’t see is that some things are not fully functioning. For example broken safety box, AC, shower head etc. these things needs some proper management. In addition the staff were great and sweet but clearly had not had any training. Whenever we asked for small service related things the answer was that “the big guys upstairs have said no.” The things we asked for was a white espresso cup to have our Turkish coffee (to be able to do the traditional fortune telling) and a spoon. Both of which they said that the “upstairs office have given strict directions to only serve espressos in the white cups” or “we cannot give you a tea-spoon to the tea you can only have this wooden stick. It’s been decided by the big office.” So either they haven’t had any training in hospitality and problem solving or their management needs a crash course in how to do services well.
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